hello, thanks for your reactions

sadly it's no regular hold.
a user gave me credits for an ap job(findom to be exact) and Ive been on hold since.
they want this user to verify a transaction but the same week he has disappeared from imvu (disabled account).
I have offered them to give back the credits even to take double/tripple, gave all the information they could wish for.
yet Im still stuck.
it's to the point they admit he hasnt reached out but keep me on hold anyways.
xx Noa