ChocolateChippers wrote:If I had to be honest I think it isn't fair that the None-VIPs can't know how to geth their accounts back..
Also, I wouldn't bother sending IMVU a ticket unless you have concrete proof or you know that Email's password.
My account got h4c|<7d I sent a ticket and my message read that I didn't show relative evidence to the whole hacking thing.
I was really p*ssed off.

We keep account retrieval information in the VIP area because it is not something we want IMVU to know...
If you put a h4c|< out in the open...it is more likely IMVU will patch it before you even get to use it.
Anyway...you need to provide your IP and ISP in the ticket you sent them, so they can compare it to the hackers. If that does not work..., then you need to get all of your friends posting on the IMVU forums till it annoys staff enough to actualy pay attention to you.